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Fix: Samsung Smart TV Prime Video Not Working Or Loading

  • Solution for video streaming problem

Streaming problems happen when your internet becomes slow. You should check your internet speed. You need a speed of 1.5mbps to watch SD quality and speed of 3.5mbps to watch HD quality content. You can also check the device which you are using for the internet. Unplug the device for a few seconds and then re-plug it to check if the problem is solved. If you are using a cell phone, then turn on the Airplane mode for a few seconds, then turn it off and see if your internet is running at an excellent speed.

Solution for video streaming problem

  • Issue while video downloading

Issue while video downloading 

(www.amazon.com/gp/video/settings )

  • Microsoft Silverlight issue

Microsoft Silverlight issue

● Go to your browser and right-click. Now, choose Silverlight.

● Select Application Storage. 

● Check the box beside Enable application storage. 

● Select the website “http://g-ecx.images-amazon.com/” and choose “Delete.”

● Now, restart your computer and see if the issue is resolved.

First, try uninstalling the app. Install the app from Google Playstore and see if it is showing any errors again. You can also opt for clearing the data of the app. Go to your Settings feature—open Application Manager. Choose the app and tap on its Storage. Now, choose the “Clear data” option, press OK. Restart your phone and see if the issue is solved.

  • Server Issues

Server Issues 

(https://downdetector.com/status/amazon-prime-instant-video )

Have patience and wait for the server issue to solve on its own.

  • The “Insufficient Bandwidth” Error

The “Insufficient Bandwidth” Error

  • CDN Error

CDN Error 

This problem is still new and unknown. You can follow the regular steps given above to solve this problem. Check your internet connection, reboot your device, and see if the problem persists.

[googleplay url=”https://play.google.com/store/apps/details?id=com.amazon.avod.thirdpartyclient&hl=en_IN”]