There are two ways Allen Edmonds customers can return items. It can be either through Exchange or Refund. The organization will repay its customers the entire payment minus the handling and shipping fee.
How Allen Edmonds Return Policy Works?
When customers buy an Allen Edmonds product for a reasonable amount of money and they are not satisfied with it, there is a policy that allows them to return products they purchased to get another or their money back. Customers will be delighted to learn that Allen Edmonds gives free in-store and online purchase returns.
Within 90 days of the purchase date, customers will be able to return a product they are not satisfied with only if the product is not customized, not used, not washed, and still has its receipt or packing slip. Seasonal and clearance products can also be taken back if the aforementioned criteria are met. Customized shoes cannot be returned as there is no policy for that.
A customer will need to pay a sum of $25 restocking cost when returning a Factory Second product. Customers’ requests will be assessed by the staff within 7 to 10 working days, after the package has been in the possession of the company. The company will refund customers’ money to the actual form of payment after it is accepted.
How To Return Allen Edmonds Products?
When an item is returned by an Allen Edmonds customer, there are ways it can either be done. It may be initiated through the company’s website, mail, and in person.
Returning In Person
Customers can return a product they are not satisfied with to the closest Allen Edmonds store in person. The company Store Locator mechanism will help in finding one. Items purchased via the website or any of the company’s retail outlets will be accepted by the company. Customers should ensure that they have their receipts or packing slips with them.
If a customer buys a product using Quadpay, the product will only be able to be returned online. However, another way is to go to a store and ask someone to assist by packing and sending it in the customer’s stead.
Returning Through Mail
When a customer buys an Allen Edmonds product online or in a store, the product can be returned through the mail. Customers should signify whether they would like to collect their refund through merchandise credit or check if they are sending an in-store purchase paid with cash. All these should be penned on customers’ return papers.
There are steps to be followed when customers want to ship their orders;
The product is to be positioned in its actual package. The return form should be filled (this form is in the packing slip that comes with the actual order). Add the form that shows the explanation for the return to the returning product. Get the return label on the company website.
If a customer from outside the country wants to return a product, ‘U.S. Goods Returned’ description box should be marked on the airway bill.
N.B: Allen Edmonds would not take responsibility for controlling the tax refunds paid to the government.
Returning Allen Edmonds Item Bought Via PayPal
When a customer buys a product through PayPal, Allen Edmonds’s Return Policy has specific constraints when a payment is made using this method. If customers ask for a refund, they must dispatch the item through the mail. Customers will only receive store credit at the purchase price when a product bought using PayPal is returned to the store.
Canceling Orders At Allen Edmonds
Allen Edmonds would not be able to cancel or amend an order once it has been made. Nevertheless, the company’s return policy will be of help. The product can be returned within 90 days after the purchase date with zero shipping fee. Products can be returned through mail or at a nearby store. Allen Edmonds will send their customers an email with a link to trace their item after the order has been shipped. The heading will be ‘Allen Edmonds Shipping Acknowledgement.’
Allen Edmonds’s return policy is simple and convenient for its customers. The return timeline after purchase is one of the reasons customers love their return policy. However, the information above will guide Allen Edmonds customers about their return policy and will give them the information they want for a successful exchange or refund to take place.
