The seller reviews the transaction details either accepts the chargeback or disputes it.
Below are some of the details that the seller might be required to provide during a claim dispute.
Product description Copy of order emailsChange details Transaction detailsProduct photo Any communication with the customer Product identification number Proof of product delivery
A buyer might have ordered a product or service but the seller has not delivered yet the purchase amount and the shipping fees have been deducted from the buyer’s credit card. A customer might claim for a chargeback if their credit card was used fraudulently or was stolen. A buyer received a product that they are not satisfied with or the product was damaged on delivery. In this case, the buyer has the right to claim a chargeback. A buyer might have been charged for a product shipping fee that they did not use. The buyer notices a charge in the credit card statement that they have no idea what it was charged for.
Unauthorized transaction chargeback
This results from the deduction of transactional charges that the customer had not permitted or allowed on the credit card. This can be due to an error in the billing system or fraudulent use of a customers’ credit card. A customer has a right to file for reversal of the charge into their credit cards.
Service chargeback
The buyer is required to present more detailed information about the transaction and the reasons for the claims. The buyer has a right to claim the money since they had not enjoyed the service they are being charged for.
If the seller disputes the chargeback claim, it might take up to 90 days or more to resolve the claim.
Conclusion
Can A Seller Dispute A Chargeback Claim?
Yes. A seller can dispute a chargeback claim by providing reasons and the transaction details.
