Protection Plan- Any extended warranty program offered by the company and detailed in the Repository is termed to know a Protection Plan.

Answer

Accidental Damage- It covers the cracks that arise while handling the mobile normally, damages such as product drops or liquid damage.

Technical Support- It offers in-home service or technical support by phone.

NOTE: If the damaged product cannot be repaired, a new product can be received or a gift card without paying a single amount.

Mechanical Breakdown- It covers the plan after the expiration of the manufacturer’s warranty but only those which are included in the purchased plan.

How to purchase the Plan?

STEP 1- Open one amazon account

STEP 2- Click on the search tool

STEP 3- Go to the product page of one required phone

STEP 4- Check the plans eligible for one device

STEP 5- Select one of the protection plan

STEP 6- Click on learn more to check what is covered & not covered in the plan

STEP 7- Add the product to Add to Cart, to purchase both items

STEP 8- 1-year Total Damage Protection will be auto-activated.

Claim Limit

For every product bought or sold, there is an expiry date for the product, and with this expiration of the product, comes the claim limit.

For instance- If one has purchased a plan with a $3,200 aggregate claim limit and then a product is covered under the plan which costs $350, one remaining claim limit will be $2,850 only.

 3,200(plan purchase) – $350(product claim)= $2,850(the amount left for the duration of the plan)

NOTE: When the Aggregate claim limit gets exhausted, one protection plan will be considered fulfilled.

It works on three core policies:

It is applicable only for:

SamsungMiOnePlusOPPOVivoRealmeiQoo phones only.

Services offered by the Protection Plan

It will cover a cracked screenLiquid and water damageFree pick up and dropNo additional payment at the time of repairProvides Hassle-free claimProvides instant activationGives benefits of no hidden charges

Theft\willful damage of a deviceUnauthorized repairs Cosmetic damagesDamage to SIM\Memory cardIneligible products that are products used for commercial purposes

How to claim the service for the Protection Plan?

To claim the service for the protection plan, one needs to follow the steps:

STEP 1- Login to acko.com

STEP 3- Enter a few details

STEP 4- Acko will pick up the phone for repair.

Conclusion-

Question 1- Does the cancel\return order will cover the damage protection plan?

Answer- NO

Question 2- Where one can raise a request for a damaged device?

Answer- By using Acko Website

Answer- NO

Answer- Within two hours of order dispatch, the plan gets activated.

Answer- YES