What to do?
If you are in a situation where you have not received the package but amazon shows delivered, you can do the following:
How to file a complaint?
Contact Us option on the mobile app and the website will let you to do the above.
Helpline agents are available in all regional languages. Currently Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, and Bengali languages are available on amazon.
Here’s how we do this in detail.
A few things to consider before raising a complaint:
After checking the above, file a complaint within 30 days from the date of expected delivery.
Complaints: how do I file them? (Step by step process)
Let us see briefly how to raise a delivery complaint.
Through Mobile App:
Chat with usTalk to us.
You can choose the method of complaint that you prefer. From there, the customer service agent will help you navigate further.
Chat right now. Have us call you.
Select the preferred method and continue as directed.
Refunds:
Refund can be claimed in two cases.
Delivery is delayed for more than 3 days. Tracking shows an item is delivered when it is not.
Refunds can be in the form of an amazon pay balance or the original payment method. (Credit card, Debit card, UPI, etc.,)
To check the refund status,
Go to Your orders->View return/Refund status.
Conclusion:
Happy shopping!
Frequently asked questions:
How to contact amazon customer service?
You can contact amazon customer service by email ID or by the mobile application.
What does it mean when it shows a delivery date not available?
It is possible due to some external factors such as weather conditions, Mistakes by the courier agents, etc., It will still arrive one or two days after the expected date.
