Go to Your Orders page. Go to Return a Gift (if applicable). Select Return or Replace Items from your chosen order. Pick the item you wish to return and your reason for the return. According to what you may want, pick a refund or replacement. Pick/select a return method.
Return a video game gift
Visit the Returns Center. Punch in the order number when prompted. Pick Search. Select the item(s). Select the reason from the menu. Select the return method. Follow the instructions.
Can you replace an item you ordered with the same item/video game?
How can you view the status of your return/refund?
Conclusion
Yes, you need a reason to return your video game so that the support team may understand what the matter is about the game and help you accordingly.
Yes, you can return your video game for a full refund, but that depends if you activated, used the video game. You may not get your full refund as you will get charged a rest
